Shipping & Returns
Shipping (France and EU shipping)
Processing time: we usually ship within 2 business days from Metropolitan France after you place your order. All orders placed during the weekend or on a holiday are processed the following business day.
Delivery times are dependent on the shipping method you select at check out and shipping carrier. Delivery time is in addition to standard processing time.
Estimated delivery times:
- Metropolitan France (Colissimo Domicile) - usually takes 2-4 business days, depending on the delivery destination. Please note there may be 2-3-day delays in certain areas due to COVID.
- European Union - usually takes 3 to 5 business days.
- Metropolitan France (Colissimo Domicile) - flat rate of €8.80 for orders up to 2kg and €10 for orders ranging from 2 to 4 kg. Free shipping for orders over 55€ for delivery address in Metropolitan France.
- European Union - flat rate of €15 for orders up to 2kg and 18€ for orders ranging from 2 to 4kg.
We hope you love our products! In case the products you purchased did not work out, you can return unopened items in a new and unused condition within 15 days of purchase for a refund. Please email us at: firstname.lastname@example.org to obtain authorization for the return and receive return details.
Return shipping costs are the responsibility of the customer, and original shipping costs will not be refunded. Opened or used items are non-refundable. Clearance items may also not be returned.
Once we receive the returned item(s), your refund will be credited to the original method of payment within approximately 2-5 business days.
You can always contact us for any return question at email@example.com.